Stuck? Let's fix it.

Get the six-character room code from whoever set the game up. Open ParkBrawl, tap Join, type the code, pick a team name and a mascot, and you are in.

Joining is free. You do not need a subscription, an account, or an email address to play — only the person hosting needs ParkBrawl Plus.

If the code will not work, it is almost always one of these:

• It has expired. A room nobody joins or starts expires after 12 hours. After play begins, rooms close after 14 days without play or an explicit resume. Ask the host to create a new game.
• The game already started. Once a game is under way, nobody new can join it.
• The game is full. A competitive game holds up to eight teams.
• A typo. Codes are six characters; check for a 0 typed as an O.

Plus lets you host competitive Brawls, invite friends to a Scavenger Hunt, and generate custom challenge suggestions.

• Joining a game someone else hosts: free, always, for everyone invited.
• Playing solo Scavenger Hunts: free.
• Downloading the app: free.

One subscription covers the whole group, so in practice one person in the party buys it and everyone else plays for nothing. Plus is what pays for running the servers that keep everybody's board in sync, and it is the reason there are no ads anywhere in ParkBrawl.

Apple handles the billing, so cancelling is done in your iPhone's settings rather than in ParkBrawl:

1. Open Settings on your iPhone.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Tap ParkBrawl, then Cancel Subscription.

You keep hosting until the end of the period you have already paid for, and you are not charged again. We cannot cancel it for you — Apple does not give us that power.

For a refund, use reportaproblem.apple.com. Apple processes the request; your statutory rights still apply. Contact us if you need help with a billing concern.

Bought Plus but the app says you have not? Open the paywall and tap Restore. That is also what to do after reinstalling the app or moving to a new phone — your subscription follows your Apple Account, not the installation.

Because it did not come from the park. Wait times in ParkBrawl come from themeparks.wiki, a public third-party data source, and it can lag reality by a long way — or miss a closure entirely.

Treat them as a hint about where the crowds are, not as a promise. The park's own app, posted signs and staff are the sources to check before relying on a wait time.

A wait time being wrong never affects the game: no square is scored on how long you queued.

Open About & legal → Delete my data before uninstalling. This removes your session, Game Center recovery link, original packs, history access, push tokens, preferences and local memories, and replaces associated team names.

Other participants can retain shared game records, including notes and challenge text. Previously imported pack copies and shared cards are not recalled. Provider logs, backups, billing, support and moderation records have separate retention.

Uninstalling alone does not delete server data; Game Center can recover linked packs and history. For removal of personal information in shared content, contact support@parkbrawl.com. Include enough detail to locate it; a room code alone is not proof of ownership. See the privacy policy.

Note: deleting the app does not cancel a subscription. Cancel that separately, in Settings → your name → Subscriptions.

Ready-made park packs cover the destinations listed in the app. Custom boards can be used in other suitable places. That list grows as we build more, so the app is the only accurate answer to this question — open it and have a look.

Want a park we have not built yet? Email us — a request from a real player is the best argument for building one next.

Challenges are on the honor system; ParkBrawl does not verify that you rode a ride. Locate me optionally requests location to show your position on the map. You can play without allowing it. Claiming a square you did not earn only cheats the people you are playing with, and they will notice.

Two things fix most of it:

1. Check your signal. Parks are the worst mobile reception on earth by mid-afternoon. ParkBrawl needs a live connection to claim a square, and it will retry when the signal comes back.
2. Force-quit and reopen the app. Your game is waiting for you.

If a square shows as claimed by another team, that is not a bug — the first team to claim it owns it, and blocking is part of the game.

Still broken? Email support@parkbrawl.com with the room code and roughly what time it happened.

Check Settings → Notifications → ParkBrawl on your iPhone and make sure they are allowed. If you declined the prompt the first time, that is where to change your mind.

ParkBrawl deliberately does not send a push about something you are already looking at, so if the app is open on screen you will see an in-app alert instead of a banner. That is working as intended.

Report a team name from game settings or a note from the play-by-play. Hosts can remove players from the room. For challenges or other concerns, email support@parkbrawl.com with the room code and what you saw. Team names and custom squares are typed by players, and we will remove content and block an installation where it is warranted. See the terms of use for what is and is not allowed.